Conversational commerce is not just a passing trend; it is a revolution in e-commerce. Statistics show its growing impact: it is estimated that by 2025, conversational commerce will account for a significant portion of global e-commerce. This growth is due to consumers' preference for interacting with brands through real-time chat, which has led to an increase in the adoption of technologies such as chatbots and artificial intelligence.
In addition, recent studies indicate that more than 80% of consumers prefer to make purchases through online conversations, and this number is expected to grow. Companies that embrace conversational commerce are seeing increased customer satisfaction and improved conversion rates, underscoring its strategic importance.
Having explored the impactful growth and influence of conversational commerce in the digital world, it is crucial to understand how different platforms are capitalizing on this trend. In the next section, we will delve into what makes Shimli stand out in this evolving market against its closest competitors.
Shimli stands out in the conversational commerce market as a true HUB that amalgamates the best features offered by its competitors. Unlike platforms such as LeadSales, FunnelChat, Kommo, Whaticket, B2Chat, Cliengo, Hilos, and Avify, Shimli provides a comprehensive solution that encompasses all aspects of customer communication and sales management.
While platforms such as LeadSales and Kommo focus on CRM, and others such as Whaticket and B2Chat on messaging tools, Shimli offers a unified experience that includes not only an advanced CRM, but also bulk WhatsApp, SMS, and calling functionalities. In addition, Shimli's AI-enabled chatbots allow for a more dynamic and personalized interaction, outperforming competitors such as Cliengo and Hilos.
Added to the above are ecommerce capabilities, such as product catalog and payment gateway integration, aspects in which Avify specializes, but which Shimli incorporates in a more holistic manner. In addition, Shimli's ability to integrate with various platforms ensures a versatility that other competitors cannot match.
Shimli not only matches, but surpasses its competitors by offering a full range of services on a single platform. This integration of features makes Shimli the most complete and effective solution for companies looking to optimize their conversational commerce.
.jpg)
Some of the advantages of conversational commerce include the following:
Influencing Audiences: Uses conversational technology, such as chatbots, to guide users in choosing products and services and participate in the consideration stage of the buying process.
ReducingPurchase Barriers: Allows shoppers to purchase what they want instantly with a message or voice command, avoiding additional steps such as physically scrolling or using credit cards.
Mobile Marketplace Focus: Facilitates purchases via mobile devices without the need to interrupt conversations or switch apps.
Customer Service Automation: Improves customer service efficiency through automated conversational workflows, speeding up the resolution of queries and issues.
These points highlight how conversational commerce enhances the shopping and customer service experience, optimizing the interaction between brands and consumers.
