Intelligent Automation to Optimize your Customer Interactions
It allows centralizing all conversations on a single platform, avoiding loss of information and improving team coordination.
It balances the workload and ensures fast and efficient customer service.
Shimli uses artificial intelligence to analyze conversations and generate personalized responses, improving the customer experience.
Manage all WhatsApp, Social Media, SMS and Email interactions from a single platform, ensuring seamless communication.
It automatically assigns conversations, balancing the workload and improving operational efficiency.
Retailers who adopt SHIMLI as their CRM integrated with WhatsApp and social networks, experience significant improvements in the organization and management of large amounts of conversations. This system allows centralizing all interactions in a single number, avoiding the need for multiple lines and ensuring that no conversation is lost. In addition, Shimli makes it easy to track agent performance, providing detailed reports on the efficiency and effectiveness of handling customer inquiries. Intelligent conversation distribution ensures that every inquiry is handled in a timely manner, balancing the workload and improving team productivity.
By adding the power of Shimli's CRM with our FusionAI feature and automated bots, the results for retailers are significantly better. Automation not only improves operational efficiency, but also enables faster and more personalized customer service, increasing customer satisfaction and boosting sales.
Automation of routine tasks and intelligent distribution of conversations enables stores to handle more than 70% of queries without human intervention, resulting in higher productivity and a better customer experience.
